Wunbox cares about your privacy. This document transparently explains how we collect, use, store, and protect your personal data while you use our platform. We are committed to keeping your information safe and handling it responsibly.
Six core principles that underpin how we handle your data.
All communications between your device and wunbox servers are protected by industry-standard 128-bit SSL encryption. Transmitted data cannot be intercepted or read by unauthorized third parties.
Wunbox has never and will never sell users' personal data to any third party for marketing purposes. Your data belongs to you, and we fully respect that right.
Only wunbox staff who require data access to carry out their operational duties are permitted to view users' personal information — and all such access is logged and audited regularly.
Your personal and financial data is stored on servers protected by layered firewalls, physical access controls, and encrypted backup systems. Our infrastructure is designed to withstand modern cyber threats.
You have the right to access, correct, and in certain cases request the deletion of your personal data from wunbox's systems. Such requests can be submitted through our customer support.
Wunbox's privacy policy is drafted in line with applicable data protection requirements. We continuously monitor relevant legal developments to ensure our practices remain current and compliant.
This Privacy Policy explains how wunbox ("we", "Platform") collects, uses, discloses, and protects your personal information when you use our official website at wunbox.net, the wunbox mobile app, and all related services.
We respect every user's privacy and are committed to protecting your personal data from any form of misuse. This policy is written in clear, plain language — not filled with confusing legal jargon — because we believe you deserve to know exactly what happens with your information.
By using the wunbox platform, you acknowledge that you have read and understood this Privacy Policy. If you disagree with any part of this policy, please discontinue use of our platform.
Wunbox collects various categories of personal data depending on how you interact with our platform. Below is a summary of the types of data collected:
| Data Category | Examples of Information | How It's Collected |
|---|---|---|
| Identity Data | Full name, date of birth, identity card number | Registration & KYC |
| Contact Data | Email address, phone number | Account registration |
| Financial Data | Bank account details, transaction records | Deposits & Withdrawals |
| Technical Data | IP address, device type, web browser | Automatically during use |
| Activity Data | Game history, betting records, session duration | Automatically during gameplay |
This includes all information you enter directly, such as when registering a new account, completing the KYC process, contacting customer support, or filling in your account profile. We only request information that is genuinely necessary for the stated purpose.
When you use the wunbox platform, our systems automatically record certain technical information including your IP address, device type, operating system, browser version, and usage patterns. This data is used to improve platform performance and identify security issues.
Wunbox uses the personal data collected for the following legitimate and transparent purposes:
Wunbox retains your personal data for as long as your account is active or as long as necessary to provide services to you. When you close your account, your data will be processed in accordance with the following retention policy:
Once the retention period has expired, data will be securely deleted or anonymized in a manner that prevents re-identification.
Wunbox does not sell, rent, or trade users' personal data to any external party. However, under certain limited circumstances, your data may be shared with the following parties:
Wunbox uses carefully selected third-party service providers to support platform operations — such as payment processors, cloud infrastructure providers, and identity verification companies. All such providers are bound by strict confidentiality agreements and are only permitted to use your data for the purposes we specify.
Wunbox will disclose users' personal data to the relevant authorities when required by law, court order, or directive from a legitimate regulatory body. In such cases, we will endeavor to notify the affected user if we are permitted to do so.
Wunbox implements multiple layers of technical and operational security to protect your personal data from unauthorized access, loss, misuse, or modification:
While we implement extensive security measures, no system can be guaranteed 100% secure. You also play an important role in keeping your account safe by using a strong password and never sharing your login credentials with anyone.
Wunbox uses cookies and similar tracking technologies to enhance the user experience on our platform. Cookies are small text files stored on your device when you visit our website.
You can control and delete cookies through your web browser settings at any time. However, disabling certain cookies may affect the full functionality of the wunbox platform.
As a wunbox user, you have the following rights regarding your personal data:
Requesting a copy of the personal data we hold about you in a human-readable format.
Requesting correction of inaccurate or incomplete data in our records.
Requesting deletion of your personal data under circumstances permitted by law.
Requesting that we restrict the processing of your data under certain specified circumstances.
Receiving your data in a structured, machine-readable format for transfer to another platform.
Objecting to the processing of your data for specific purposes, including direct marketing.
To submit any request relating to the rights above, contact the wunbox customer support team via the platform's live chat. We will process your request within a reasonable timeframe and provide a written response.
In operating the platform, your data may be transferred to and processed on servers located outside Malaysia. When this occurs, wunbox ensures that such data transfers are carried out with adequate safeguards through data processing agreements that comply with international data protection standards.
All third-party service providers that receive wunbox user data from outside Malaysia are bound by confidentiality and data protection agreements no less stringent than the protections we provide within our own platform.
The wunbox platform is intended for adult users aged 18 and above. We do not knowingly collect or process personal data of individuals under the age of 18.
If we discover that personal data of an individual under the age of 18 has been collected without our knowledge, we will take immediate steps to delete that information and close the account in question. If you are aware that a child has registered a wunbox account, please contact our customer support immediately.
Wunbox reserves the right to update or modify this Privacy Policy at any time as needed, whether due to changes in our operating practices, applicable law, or other reasonable grounds.
When material changes are made to this policy, we will notify users via in-platform notifications or an email to your registered address at least seven (7) days before the changes take effect. Continued use of the wunbox platform after the effective date of such changes constitutes your acceptance of the updated policy.
If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your personal data, our team is ready to assist.
You can reach wunbox through the following channels:
We are committed to responding to all privacy-related enquiries within a reasonable timeframe and with full accountability. Your trust is something we take seriously every day.
Your data is protected, your privacy respected. Register a wunbox account and enjoy a safe, responsible online entertainment experience.